Chargeback management

Chargeback management involves handling disputed transactions, where a customer requests a refund from their bank or credit card issuer. Effective management of chargebacks is crucial for maintaining healthy financial operations. It requires thorough documentation and a clear understanding of chargeback policies.

Example: A subscription box service might encounter chargebacks if customers dispute charges due to issues like damaged products or unexpected fees. The company must then provide evidence to support their case.